Data privacy

Privacy policy

Below we would like to inform you as a user of our website (www.poppenbuetteler-hof.de) about the handling of your data and to give you an overview of the measures we have taken to protect personal data.

The website is operated by the Poppenbütteler Hof GmbH (hereinafter referred to as “Hotel PH”) and offers you as a user (hereinafter “user”) the opportunity to find out about our room offers, to book them with interest and availability and us to contact for inquiries. We take the protection of personal data very seriously and adhere to the rules of data protection laws and other data protection requirements. If you have any questions regarding the use of your personal information by us, please contact us (contact under number 13).

1 Collection and use of personal data

(1) The use of our website is possible for every user without registration.

(2) Each time a user accesses the Website and each time a file is accessed, access information about that process is stored. For details, see items 5, 6, 7 and 8.

(3) In addition, Hotel PH collects and uses only personal data that the user transmits when using the website, for example when booking a room, or by using the contact form on the website. Personal data of the user are collected, used and stored for the execution of a contract. “Personal data” are those that contain information about your personal or factual circumstances (eg name, address, date of birth, e-mail address, account details or credit card information).

(4) In the case of a reservation and / or booking, the full name, address, e-mail address and the date of arrival and departure must be indicated. These data are required for the processing of the booking. In addition, additional information may be required, such as telephone number, company name, tax code, bank account details or credit card information.

(5) Persons under the age of 18 should not submit any personal data to us without the consent of their parent or legal guardian. We do not solicit personal information from children and adolescents, do not collect them and do not share them with third parties.

(6) The personal data will be treated confidentially and in compliance with the legal data protection regulations. The data will not be disclosed to third parties without the permission of the user, unless this is necessary for the execution of the orders, for the processing of payments or for the processing of inquiries or according to the legal regulations. Further details regarding the transfer of data to third parties can be found in Section 4 “Disclosure of Personal Data to Third Parties”.

(7) Inventory and usage data are also collected, processed and used by Hotel PH in the context of §§ 14, 15 Telemedia Act (TMG) and § 28 Federal Data Protection Act (BDSG).

2 Disclosure of personal data to third parties and protection of your data

2.1 Transfer of personal data to third parties

(1) The personal data of the user are treated confidentially and in principle only passed on to external service companies, if this is necessary for the fulfillment of the contract and the processing of inquiries. The external service providers are required to treat the data confidentially and securely and may only use this data to the extent necessary to fulfill their task.

(2) This shall also apply in particular to any payment processing via external service providers as well as the exchange of data for creditworthiness information for the purpose of credit checks in the case of legitimate interest or in the event of non-contractual behavior. The legitimate interests of the user are taken into account in accordance with the legal provisions.

(3) Otherwise, personal data will only be disclosed if the user has previously expressly consented or if this is necessary for the prosecution of criminal offenses. A transmission to authorities or state institutions with information right only takes place, if a legal obligation to provide information exists or is judicially decided. Your legitimate concerns will be taken into account in accordance with the legal data protection provisions. Where appropriate, we may be required by law to disclose your information to third parties. Such demand can only be met as far as necessary in the context of the legal obligation.

(4) Any consent given to you in the disclosure of the data may be revoked at any time and without stating reasons (contact number 13).

2.2 Protection of your data

The protection of personal data is an important part of the corporate culture of the Hotel PH. This is ensured by, among other things, training, an external data protection officer and the written commitment of all employees and external service providers to data privacy and compliance with data protection requirements.

All technical and organizational, physical and logical facilities and measures in the area of ​​data protection, IT and information security serve to protect against damage, destruction and unauthorized access to stored data and to achieve the confidentiality, availability and integrity protection goals.

The personal data is collected for security using an encrypted “Secure Socket Layer” (SSL) connection (identified at the beginning of the Internet address with “https: //” at the top of the address bar of the Internet browser).

3 processing and deletion

(1) Hotel PH may, at its own initiative or at the request of the user, complete, correct or delete incomplete, incorrect or outdated personal data stored by the operator in connection with the operation of this website.

(2) Within the scope of the legal provisions Hotel PH immediately deletes personal data at the instigation of the entitled party, insofar as this does not conflict with mandatory statutory retention requirements.

4 Integration of services and content of third parties

It may happen that content from third parties, such as maps from Google Maps, RSS feeds or graphics from other websites are included in this online offer. This always presupposes that the providers of these contents (referred to below as “third party providers”) perceive the IP address of the users. Because without the IP address, they could not send the content to the browser of each user. The IP address is therefore required for the presentation of this content. We endeavor to use only content whose respective providers use the IP address solely for the delivery of the content. However, we have no influence on it, if the third party providers store the IP address eg for statistical purposes. As far as we know, we will inform users about it.

4.1 Google Maps

We include maps from the Google Maps service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Privacy Policy: https://www.google.com/policies/privacy/, opt-out: https://adssettings.google.com/authenticated.

4.2 Hamburg.de – Newsfeed

The website of the Hotel PH also shows content on current events and tourist tips on individual pages.

4.3 Hoteliers.com – Booking Software

In order to offer the users of this website the opportunity to book one of our room offers and other services online, this is technically realized by means of integrated booking software in our website.

5 Hosting and collection of access data and logfiles

The hosting services we use are for the purpose of providing the following services: infrastructure and platform services, computing capacity, storage and database services, security and technical maintenance services we use to operate this online service.

Our hosting provider, based on our legitimate interests within the meaning of Art. 6 para. 1 lit. f. DSGVO Data on every access to the server on which this service is located (so-called server log files). The access data includes name of the retrieved web page, file, date and time of retrieval, amount of data transferred, message about successful retrieval, browser type and version, the user’s operating system, referrer URL (the previously visited page), IP address and the requesting provider ,

Logfile information is stored for security reasons (eg to investigate abusive or fraudulent activities) for a maximum of 7 days and then deleted. Data whose further retention is required for evidential purposes shall be exempted from the cancellation until final clarification of the incident.

6 Use of cookies

Cookies are small files that make it possible to store and read on the user access device (PC, smartphone or similar) specific device-related information stored by a cookie from this page. They serve the purpose of a user-friendliness and flawless functioning of websites and thus the users of our website. On the other hand, they partly serve to capture the statistical data of the website usage and to be able to analyze it for the purpose of improving the offer.

By using the Website without making any settings in its browser, the user agrees to the use of cookies as set forth in this Privacy Policy. If the user does not want to store cookies on his display device, wants to delete a stored cookie or wants to be notified of their storage, he can set his browser or display device accordingly. How to do this in detail can be found in the help for the browser or the display device.

You can also find many corporate online ad cookies on the US-American site http://www.aboutads.info/choices/ or on the EU-site http://www.youronlinechoices.com/uk/your-ad-choices/ manage.

The use of cookies is common and common practice on many websites. Cookies are stored on the user’s display device and not on the website.We expressly point out that in the event of complete or partial blocking of cookies by the user, not all functions may be fully utilized and, in particular, the convenience of use is restricted.

7 Google Analytics

On the basis of our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 (1) lit. DSGVO), this website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). ). Google Analytics uses so-called “cookies”, text files that are stored on your display device and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google Analytics has been configured on this website to provide anonymous collection of IP addresses. As a result, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.

On behalf of Hotel PH, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The shortened IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may have limited functionality on the site. and thus can not be fully used.

In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website or app (including your IP address) and the processing of this data by Google using the browser available at the following link Download and install the add-on: https://tools.google.com/dlpage/gaoptout. If you delete your cookies, you must click this link again.

As an alternative to this browser add-on, if you use mobile display devices, you can prevent detection by Google Analytics by adjusting the settings of your browser.

For more information about Google’s use of the Google data, hiring and opt-out options, please visit Google’s websites: https://www.google.com/intl/en/policies/privacy/partners/ (“Google’s use of your data when you use Our partners’ websites or apps “), http://www.google.com/policies/technologies/ads (” Use of data for promotional purposes “), http://www.google.com/policies/technologies/ads (” Managing information that Google uses to show you ads “) and http://www.google.com/ads/preferences/ (” Determine which ads Google shows you “).

Google is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

8 web analytics with Matomo

This offer uses Matomo, a software for statistical analysis of user access. Matomo uses so-called “cookies” (see point 6), text files that are stored on the user’s computer and that allow an analysis of the use of the online offer of Hotel PH by the users.

As part of Matomo’s range analysis, the following data is processed on the basis of our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 (1) lit. DSGVO):

  • the type of browser you are using and the browser version
  • the operating system you are using
  • your home country
  • Date and time of the server request
  • the number of visits
  • Your stay on the website
  • as well as the external links operated by you

The IP address is anonymized immediately after processing and prior to its storage and the information generated by the cookie about the use of this offer is stored on the server of the provider in Germany.

Users can object to the anonymized data collection by the program Matomo at any time with effect for the future by clicking on the link below. In this case, a so-called opt-out cookie is stored in your browser, with the result that Matomo no longer collects session data. It is important to know in this context that if users delete their cookies, this has the consequence that the opt-out cookie is also deleted and therefore must be reactivated by the users.

9 Google Re / Marketing Services

On the basis of our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 (1) lit. DSGVO) we use the marketing and remarketing services (“Google Marketing Services “), LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, (” Google “).

Google is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

Google Marketing Services allows us to better target advertisements for and on our website so that we only present ads to users that potentially match their interests. For example, if a user sees advertisements for products he’s been interested in on other websites, this is called “remarketing”. For these purposes, when Google and our other websites accessing Google Marketing Services are directly accessed by Google, a code will be executed by Google and so-called (re) marketing tags (invisible graphics or code, also called “Web Beacons “) incorporated into the website. With their help, the user can store an individual cookie, ie a small file (instead of cookies, comparable technologies can also be used). The cookies can be set by different domains, including google.com, doubleclick.net, invitemedia.com, admeld.com, googlesyndication.com or googleadservices.com. In this file is noted which web pages the user visited, for what content he is interested and what offers he has clicked, as well as technical information about the browser and operating system, referring web pages, visit time and other information on the use of the online offer. The IP address of the users is also recorded, whereby in the context of Google Analytics we announce that the IP address is shortened within member states of the European Union or other parties to the Agreement on the European Economic Area and only in exceptional cases to one Google server in the US is transmitted and shortened there. The IP address will not be merged with data of the user within other offers from Google. The above information may also be linked by Google with such information from other sources. If the user then visits other websites, they can be displayed according to his interests, the ads tailored to him.

The data of the users are pseudonym processed in the context of the Google marketing services. For example, Google does not store and process users’ names or e-mail addresses, but processes the relevant data in a cookie-related manner within pseudonymous user profiles. That is, from the perspective of Google, the ads are not managed and displayed to a specifically identified person, but to the cookie owner, regardless of who that cookie owner is. This does not apply if a user has explicitly allowed Google to process the data without this pseudonymization. The information collected about users through Google Marketing Services is transmitted to Google and stored on Google’s servers in the United States.

Among the Google marketing services we use is the online advertising program “Google AdWords”. In the case of Google AdWords, each advertiser receives a different “conversion cookie”. Cookies can not be tracked through AdWords advertisers’ websites. The information collected through the cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Advertisers will see the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users.

We can incorporate third-party ads based on the Google AdSense marketing service. AdSense uses cookies that enable Google and its affiliate sites to serve ads based on users’ visits to this site or other sites on the Internet.

In addition, we may use the “Google Tag Manager” to integrate and manage the Google Analytics and Marketing Services on our website.

For more information about Google’s data usage for marketing, see the overview page: https://www.google.com/policies/technologies/ads, Google’s Privacy Policy located at https://www.google.com/policies/privacy available.

If you wish to opt-out of interest-based advertising through Google Marketing Services, you can take advantage of Google’s recruitment and opt-out options: https://www.google.com/ads/preferences.

10 links to other websites

The Website may occasionally contain links (interactive references) to third party websites for which the operator of this website is not responsible. The Hotel PH has no influence on the content and design of the linked external pages or websites, which the user accesses via these links. The content and design of these websites as well as compliance with data protection regulations are the sole responsibility of the respective providers.

11 contact

When contacting the Hotel Poppenbütteler Hof (for example, by contact form or e-mail), the details of the user are stored for the purpose of processing the request as well as in the event that follow-up questions arise.

12 e-mail newsletters

If the user has booked a hotel room on the website or via another channel (eg telephone, e-mail), he automatically receives an e-mail as a so-called existing customer with a rating survey following a stay in our hotel.

The user can object to the use of his e-mail address for the receipt of the evaluation mail at any time with effect for the future. For this there is the possibility to unsubscribe by e-mail to info@poppenbuetteler-hof.de.

13 Changes, corrections and updates

Hotel PH may at any time without notice change this Privacy Policy or the content of the Site or change or block access to this Site.

14 questions about privacy, revocation and contact

The user can contact us at any time if the data stored about his person should be corrected, blocked or deleted, m as far as no legal duty of storage precludes. In addition, Hotel PH provides information at any time as to which data has been stored by the user, their origin and recipient, and the purpose of the storage.

For questions about privacy we are at your disposal. Please contact:

Poppenbütteler Hof GmbH
Poppenbütteler Weg 236
D-22399 Hamburg

Telephone: +49 (0) 40/608 78 – 0
Internet: www.poppenbuetteler-hof.de
E-Mail: privacy@poppenbuetteler-hof.de